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Moved to Australia - no longer have SIM. Seem to be unable to cancel contract

Em-Ruby
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I move to Australia indefinitely last year and cannot seem to be able to cancel my pay monthly (have completed the 12 month contract minimum) as I no longer have the SIM connected to that number. Without this I cannot change any details or recieve any @"security codes" so O2 seem unable to help

 

Any thoughts on how I can fix this?

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Bambino
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@Em-Ruby  Please see this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Edit: If you need to speak to O2 customer service you can call for free on +44800 032 1402

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
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@Em-Ruby  Please see this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Edit: If you need to speak to O2 customer service you can call for free on +44800 032 1402

I DO NOT WORK FOR O2



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EmilieT
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Good morning @Em-Ruby, did you get a chance to look through the guide @Bambino shared above yet? It should help you get this sorted, but if you need any further help please let us know slight_smile

 

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