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Level 1: Joiner
Posts: 2
Registered: ‎23-07-2018
Accepted Solution

Moved to Australia - How do I cancel my contract?

Hi Everyone,

 

I have recently moved to Australia for at least the next 4 years. I have an O2 refresh contract that was completed about 7 months ago so is just rolling over.

 

I cannot cancel my contract on the App, there is no longer email support and due to the time difference the live chat and the phone calls will be extortionate.

 

Does anyone have an easier solution or am I is live chat the only way?

 

Thanks in advance for any help.

Level 63: Greatness Assured
Posts: 12,419
Registered: ‎31-03-2010

Re: Moved to Australia - How do I cancel my contract?

@Moved_To_Oz Please see this link on the ways to cancel. https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 You need to give 30 days notice. If your contract is paid for by Direct Debit, leave it in place until you are certain the contract is canceled and your bill is zero. You don't want to return in four year's time to a negative mark on your credit rating.

As you're still in contract you can call customer service for free on +44 3448090202 using your O2 sim in your phone. You'll just have to sort out the time difference as to when you can call.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 2
Registered: ‎23-07-2018

Re: Moved to Australia - How do I cancel my contract?

Thank you for the advice, very much appreciated.

Level 63: Greatness Assured
Posts: 12,419
Registered: ‎31-03-2010

Re: Moved to Australia - How do I cancel my contract?

You're very welcome. Good luck, and let us know how you got on. It may be of help to someone else somewhere down the road.Smiley Wink

I DO NOT WORK FOR O2