I spoke with an advisor today after being transfered 7 times, and 1.5 hours of my life gone.
Does anyone understand the below??
I truly cannot believe a sim card has to be in the uk to transfer a number if it is not connected to a device. Or my Physics lessons have failed me.
Rick: Is your pay monthly and pay & go sim within UK now?
David: no
David: I no longer live in the UK hence why I cancelled the contract
Rick: Is it with you in abroad now?
David: yes
Rick: For us to transfer your number on pay & go both your pay monthly sim and pay & go sim should be within UK.
Rick: As it's with you in abroad so the number transfer would not take place.
David: Well that isnt possible!
Rick: You'll have to send it back to UK.
David: ?????
David: Send my sim to the uk and do what with it?? leave it in an evelope?
David: *envelope?
Rick: David, just send both the sim to UK and then contact us to transfer the number on pay & go.
David: How will it happen if it is not in a phone?
Rick: Just send the sim and then we'll fill the form as we'll just need to mobile number and the sim serial number to fill the form.
David: I have the mobile number and sim serial number?
David: SSN:
David: Mobile number
Rick: I do understand that but as it's not in UK we won't be able to arrange for the number transfer.
David: ? I dont understand, if i send the sim card back to the uk in an envelope. Not conncected to any electronic device how on earth will the number transfer?
[EDIT: Personal information removed]
