Motorola e5 play. Wifi calling disabled but still can’t send MMI.

[jiver2]

My device is a Motorola e5 “play”

I want to extend the ring time before divert to voicemail from the default 10s

I send the code **61*901*11*30# but get the message “call forwarding connection problem or invalid MM I code”

Wi-Fi is turned off and I have tried toggling air plane mode.

I can find no setting on the phone to disable Wi-Fi calling

Called 202, they disabled Wi-Fi calling in my account.

But still getting the same message.

What do I try now? I will go back to 202 on Monday during 9-5 and report an issue

Could it be my phone is not supported? I am a transferred Virgin customer but it wasn't a Virgin phone. Currently Android 8.1

[MI5]

@jiver2 

Try again after 24 hours when your account will have been updated.

[jiver2]

Tried again today, still no joy

[MI5]

@jiver2 

Do any mmi codes work at all?

Try some listed in this guide Guide: All you need to know about O2 Voicemail 901 

[jiver2]

Hi

1750 and 1760 worked

**67*901# divert when busy didn't, I got the same error message

[MI5]

Unfortunately it appears you need to get back onto O2 @jiver2 

Guide: How to find help & contact O2 

[Bambino]

@jiver2 See if anything here helps: 11 Ways To Fix Connection Problem Or Invalid MMI Code (technobezz.com)

It may very well be that your phone is just too old. You might want to consider upgrading.

[jiver2]

Bambino, I am considering upgrading but that doesn't guarantee fixing the problem does it? I really need someone to tell me exactly why all these fixes suggested fail to work

[Oxonian]

@jiver2 

Upgrading does not guarantee a fix to the problem - it might do so, but nothing can be guaranteed !  

It has been suggested - above - by @MI5 that you need to contact O2 and I would say that is now your way forward. 👍   

[Enlli]

I've never got these codes to work on my S20+ and S23+ so upgrading would be a gamble