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Moto g31

Mike99
Level 1: Joiner
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Just purchased a moto g31 and it will not make Wi-Fi or 4g calls even though the technical specs says it can. 

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MI5
Level 94: Supreme
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@Mike99 

It's not currently on the list of O2 supported devices which means it may work but if not there's no support available from O2, sorry.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Try asking O2 to enable it on your account. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Then you can turn it on in your MyO2. 

wifi on.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127070 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@Mike99 

It's not currently on the list of O2 supported devices which means it may work but if not there's no support available from O2, sorry.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Try asking O2 to enable it on your account. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Then you can turn it on in your MyO2. 

wifi on.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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