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Moto G8 Plus - No Option for 2G Signal.

gibby99
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Just switched to O2 and I notice the 2G option is missing from my device.

Any way to fix this as the 3G / 4G signal is only a few bars.

where as 2G signal is full bars if i force the phone in developer settings to only use 2G I can get signal but it then wont switch to 3G / 4G.

Any fix for this?

 

If I put in a Vodafone SIM the option returns.

3G%20voda[1].png

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MI5
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@gibby99 

It will do so automatically, it's just no way to lock it onto 2g only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
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@gibby99 


It sounds like configuration by Motorola on the handset as checking the handsets on my desk, and all have 2G available as an option.  (this is with Enterprise Sims, and 2 5G sims). 

 

It might be worth raising in the motorola forums via motorola.co.uk

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@gibby99 

It's based on the options available on your sim.

O2 have turned off the 2g options for many phones now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gibby99
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This makes sense as Moto Confirmed its O2 who instruct them on which settings to display.

My question then is if the phone cannot get 3G / 4G will it fall back to 2G automatically or will the phone have no service then.

thanks

MOTO.png

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MI5
Level 94: Supreme
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Registered:

@gibby99 

It will do so automatically, it's just no way to lock it onto 2g only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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