Monthly payment

[JSTANNER51]

Hello, I pay as you go monthly and I saw on my account that I had already had money taken out as “ monthly payment” on 7th October when it should have been taken out on the 27th October. I then go to find out that it will be again taken out on the 27th of October which is not right as I do not have the money as I had already paid this month please can you help me out. Thank you 

[TallTrees · Accepted solution]

Hi @JSTANNER51 

Welcome to the o2 Community forum 

We are not able to access your accounts as we are a customer Community. 

We can advise and it seems that you should contact O2 customer services to ask about the payments. 

Best time to call is early morning 08.00am 

Please read these guides for contact

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

I am sure they will be able to clarify the issues.

Good luck