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Monthly payment increase

NV3
Level 1: Joiner
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on ‎08-08-2024 15:37

on ‎08-08-2024 15:37

My monthly payment has gone up since 02 took over from Virgin. I can't find out on My02 app how to get in touch to query this

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TallTrees
Level 52: Innovator
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on ‎08-08-2024 15:42

on ‎08-08-2024 15:42

Hi @NV3 

This may help all communications here

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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Enlli
Level 69: Guiding Light
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on ‎08-08-2024 15:45

on ‎08-08-2024 15:45

Rates go up on the first of April every year by RPI plus 3.9%

There will have been a couple of those since the merger 

See

RPI - 2024 

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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