on 04-09-2015 16:46
on 04-09-2015 16:46
My data reset date is today and by mid-morning I'd received a text saying my monthly allowance has already gone (300MB). I can't understand it as this usually lasts me a whole month. Is it a system glitch? Have I been hacked?? Can't get through to customer services via Live Chat or Phone so any advice welcome. Thanks
on 04-09-2015 16:53
on 04-09-2015 16:54
on 04-09-2015 16:54
@Anonymous wrote:My data reset date is today and by mid-morning I'd received a text saying my monthly allowance has already gone (300MB). I can't understand it as this usually lasts me a whole month. Is it a system glitch? Have I been hacked?? Can't get through to customer services via Live Chat or Phone so any advice welcome. Thanks
What phone do you have? You can check what is using the data in your data usage settings or download a data usage app
on 04-09-2015 19:19
on 04-09-2015 19:19
So many problems with o2 and data usage on iphones!
on 04-09-2015 20:16
The old adage of buy an android phone
on 04-09-2015 21:23
on 05-09-2015 16:52
on 05-09-2015 16:52
On iPhone, with an iPhone data contract, if you are in poor coverage switching between "No Service" and some coverage, the "System" will start using a fair amount of data communicating with Visual Voicemail.
You can see it happening sometimes as the phone app icon will show a red blow when VisualVoicemail is "errored" and blob will disappear when coverage comes back.
You can check if this is you issue by going into Settings, selecting Mobile, and down near the botton is a sub-section for System Services which when you select will show you how much different services are using (including Visual Voicemail). If it's not visual voicemail then this display will show you what is consuming your data. However, this is only useful is you reset your stats (in the same screen) otherwise it will just be the accumulated data you've ever used !
I have a reminder to reset the Mobile Data stats at the start of each month.
As I have very poor/intermittent coverage at home, I previously switched my data contract from an iPhone contract to a generic data contract - so I gave-up visual voicemail and the issue disappeared. I've since got in the habit of switching to airplane mode at home to preserve battery life a bit (as low signal/no signal is a battery killer).
on 07-09-2015 15:54