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Jess9 · ‎17-06-2020

At the end of May I decided to leave my monthly contract and go on to a pay as you go SIM. The man I spoke to on 202 said it was all set up, that my old SIM would stop working and my number would migrate over. This didn't happen. Roll on to nearly the end of June and after endless frustrating phone calls on 202 my monthly contract is still up and running and my phone number hasn't gone onto my new SIM. 202 people just do the exact same thing everytime, fill out the form and tell me to wait 24 hours - even though the previous 5 attempts haven't worked. Nothing happens. I've even been into an 02 shop. They said only customer services on 202 can deal with it. I'm going round in circles. Any suggestions?

Cleoriff · ‎17-06-2020

Hi @Jess9

We have numerous numbers for O2 in this guide. Guide: Coronavirus Community Help and Support

Try 0800 587 4005. This seems to get the best results with advisors.

Veritas Numquam Perit

Jess9 · ‎17-06-2020

Thank you!

Cleoriff · ‎17-06-2020

They open at 8am @Jess9 Try as near to that time as possible.

Veritas Numquam Perit

MI5 · ‎17-06-2020

@Marjo @LukasB

Customer having problems with customer service, can our guru assist?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎18-06-2020

Hey @Jess9 did you manage to speak to someone or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jess9 · ‎18-06-2020

Hi, it all started to change over this morning before I had a chance to ring anybody. The only problem I'm having now is logging in to my 02 with my correct number. It's still using the number my new Sim came with. Hopefully it's just a case of it all catching up with the change over.

MI5 · ‎18-06-2020

@Jess9

It will take time but should all be completed within 48 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎18-06-2020

@Jess9 it might be - we had a few members experiencing delays with migrations - must be the current situation!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jess9 · ‎18-06-2020

Really appreciated the help! Don't think I'll be listening to any of the songs that they use on 202 helpline for a while! 😕😂

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