Monthly contract number not migrating to new pay as you go Sim

[Jess9]

At the end of May I decided to leave my monthly contract and go on to a pay as you go SIM. The man I spoke to on 202 said it was all set up, that my old SIM would stop working and my number would migrate over. This didn't happen. Roll on to nearly the end of June and after endless frustrating phone calls on 202 my monthly contract is still up and running and my phone number hasn't gone onto my new SIM. 202 people just do the exact same thing everytime, fill out the form and tell me to wait 24 hours - even though the previous 5 attempts haven't worked. Nothing happens. I've even been into an 02 shop. They said only customer services on 202 can deal with it. I'm going round in circles. Any suggestions?

[Cleoriff]

Hi @Jess9 

We have numerous numbers for O2 in this guide. Guide: Coronavirus Community Help and Support 

Try 0800 587 4005. This seems to get the best results with advisors.

[Jess9]

Thank you!

[Cleoriff]

They open at 8am @Jess9  Try as near to that time as possible.

[MI5]

@Marjo @LukasB 

Customer having problems with customer service, can our guru assist?

[LukasB]

Hey @Jess9 did you manage to speak to someone or are you still having trouble?

[Jess9]

Hi, it all started to change over this morning before I had a chance to ring anybody. The only problem I'm having now is logging in to my 02 with my correct number. It's still using the number my new Sim came with. Hopefully it's just a case of it all catching up with the change over.

[MI5]

@Jess9 

It will take time but should all be completed within 48 hours.

[LukasB]

@Jess9 it might be - we had a few members experiencing delays with migrations - must be the current situation!

[Jess9]

Really appreciated the help! Don't think I'll be listening to any of the songs that they use on 202 helpline for a while! 😕😂