Monthly charges

[Anonymous]

Is anybody able to tell me why I have been charged extra this month for 02 refresh. This is the first time it has appeared on my bill. Is this now an ongoing monthly charge or a one off payment? Thank you.

[MI5 · Accepted solution]

O2 refresh is a type of contract. You pay one payment for airtime and one for a device.
You can see a breakdown in your MyO2 http://www.o2.co.uk/myo2 or if still unsure call customer services on 202 http://www.o2.co.uk/contactus

[Anonymous]

Hi @Anonymous have you made an extra payment this month alongside your normal payments?

here is my guide about O2 Refresh to explain it for you 

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

[Beenherebefore]

Perhaps @Anonymous is yet another customer who believes they are communicating with O2 Customer Services ?

If so they may not think of returning to this thread

[jonsie]

This could possibly be the annual RPI increase.... 

[Marjo]

Hey @Anonymous please do let us know how you get on and if you found out what the charges were about in the end?

@Beenherebefore is correct that this forum is not customer service, however we have a lot of experienced members here who can advice on non-account-related questions (those that don't require access to your account). If you let us know how you got on in the end though, this topic may end up helping other members later on who might have similar questions!