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Monthly charges taken twice

DJALLEN1
Level 1: Joiner
  • 1 Posts
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Registered:

Last month I switched my tariff from a £15 Big Bundle to a £10 Rolling Plan.  This month I see 2 direct debits going across my account, the £15 has not been cancelled.  Please have this direct debit cancelled and the funds returned.

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jonsie
Level 94: Supreme
  • 93417 Posts
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

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jonsie
Level 94: Supreme
  • 93417 Posts
  • 610 Topics
  • 6991 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

Message 2 of 2
261 Views