Monthly charges taken twice

[DJALLEN1]

Last month I switched my tariff from a £15 Big Bundle to a £10 Rolling Plan.  This month I see 2 direct debits going across my account, the £15 has not been cancelled.  Please have this direct debit cancelled and the funds returned.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445