Solved: Monthly billing

Anonymous · ‎03-05-2013

Have just gone to monthly tariff and bill is about £11 more than expected. Only thing I can put it down to is Facebook. Do I have to pay to receive Facebook alerts and posts?

jonsie · ‎04-05-2013

On pay monthly you won't pay for going over your data allowance, it's just slowed down. The extras are normally calls to 0845, 0844, 0800 numbers etc. and sending mms. Voicemail could also add charges.

Open up your bill, what I've used or recent charges for a full breakdown what the charges are for.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Liquid · ‎03-05-2013

Hi and welcome to the forum

Are they the text variety?

Check your bills breakdown in MyO2 it will tell you where the extra charges have been accrued.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

MI5 · ‎03-05-2013

@Anonymous wrote:
Do I have to pay to receive Facebook alerts and posts?

No, it just uses data from your allowance unless you don't have a data allowance then you will be charged £1 per day for data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎04-05-2013

On pay monthly you won't pay for going over your data allowance, it's just slowed down. The extras are normally calls to 0845, 0844, 0800 numbers etc. and sending mms. Voicemail could also add charges.

Open up your bill, what I've used or recent charges for a full breakdown what the charges are for.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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