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Monthly bill

Chloe31
Level 1: Joiner
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I rang up to change the date of my bill, yet Ive received a text saying that it’s overdue, when on my account it says due 31st march
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Bambino
Level 84: Resplendent
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Registered:

@Chloe31 O2 don't send account related texts. It's most likely to be a scam.

Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

If you want to double check that the billing date change for your account has been made, contact customer service again: Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Chloe31 O2 don't send account related texts. It's most likely to be a scam.

Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

If you want to double check that the billing date change for your account has been made, contact customer service again: Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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Message 2 of 2
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