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Kaybarb · ‎15-06-2018

My Monthly payments have always been due for my Alcatel Laptop at the end of the month which is when I signed up. Today I received an E-Mail saying you will be taking payment on the 15th of this month. I did not give permission for O2 to change the date on which to take payment. Please explain this and only take payment at the end of this month as originally agreed. I am on a strict Budget and your request for payment on the 15th June will possibly be refused.

Kaybarb · ‎19-06-2018

My mistake! I have now discovered that the 15th was the date the Bill was prepared. Payment will be taken at the end of the Month as usual. My apologies for getting it wrong and thanks for the replies I received.

Kaybarb

View solution in original post

MI5 · ‎15-06-2018

Hi @Kaybarb

Im afraid this isn’t customer service so we can’t help.

Please contact o2 directly

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-06-2018

Customer service can change the date for you but as it's the 15th today, payment will be attempted and from what you say, quite possibly refused. Call them asap , don't even try live chat for this.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎15-06-2018

Actually, O2 have to give 2 weeks notice before taking payment so this may be an error.
How did you get on with CS @Karbarb ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎18-06-2018

Hi @Kaybarb and welcome to the forum!

It'd be great if you could let us know if you got more information from Customer Service since oyu last posted. In case someone else is in the same situation, your experience will be very helpful

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Kaybarb · ‎19-06-2018

My mistake! I have now discovered that the 15th was the date the Bill was prepared. Payment will be taken at the end of the Month as usual. My apologies for getting it wrong and thanks for the replies I received.

Kaybarb

Kaybarb · ‎19-06-2018

Thank you - my mistake!

jonsie · ‎19-06-2018

No worries, glad you have the date you want

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-06-2018

Ok, no worries

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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