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Monthly Payment

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Nelam
Level 1: Joiner
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‎10-06-2023 22:42

‎10-06-2023 22:42

I paid my monthly O2 bill at 6 june, O2 deducted my bill from my bank account. Today O2 sim is stoop working. I paid again because I have to emergency call to someone. So can you help me what the reason why O2 is not working and O2 will send back in account or not ? Because I apid for two time. 

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MI5
Level 94: Supreme
  • 151416 Posts
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‎10-06-2023 22:46 - edited ‎10-06-2023 22:48

‎10-06-2023 22:46 - edited ‎10-06-2023 22:48

@Nelam 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202. 

You can also reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

You can call using Skype if you have no other phone Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151416 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

‎10-06-2023 22:46 - edited ‎10-06-2023 22:48

‎10-06-2023 22:46 - edited ‎10-06-2023 22:48

@Nelam 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202. 

You can also reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

You can call using Skype if you have no other phone Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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