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Silverfox · ‎04-11-2021

Hi new to O2 and just got my first bill. Two monthly extras I was not expecting:

International Favourites 3 £8.34 and 50 Picture messages £4.26.

Cant find out what these are for and why I have these charges as not aware of sending any picture messages or international calls

MI5 · ‎04-11-2021

@Silverfox

If you don't want the bolt ons, contact O2 to remove them for you.

We’re just customers like you but you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-11-2021

@Silverfox

If you don't want the bolt ons, contact O2 to remove them for you.

We’re just customers like you but you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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