on 08-04-2013 11:29
on 08-04-2013 11:29
I have the my 02 app which allows me to see my bill and charges each month? I only got my iphone 5 2 weeks ago and It is coming up that I've purchased things? Causing my bill to be over what it should? But trying both the app and my o2 online account I cant see what I've actually purchased and where these extra costs are coming from?
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on 08-04-2013 11:45
on 08-04-2013 11:45
You should be able to click on the links in MyO2 to see all the details of your bill.
If not call O2 on 202 from your mobile which is free and ask them to explain what the extras are.
on 08-04-2013 11:45
on 08-04-2013 11:45
You should be able to click on the links in MyO2 to see all the details of your bill.
If not call O2 on 202 from your mobile which is free and ask them to explain what the extras are.
on 08-04-2013 14:29
Could it be a charge for the handset? If you had to pay anything towards the handset that is added to the bill will show in this section.
on 08-04-2013 14:31
I didn't think you could add the cost of the handset to your bill thought you had to pay it upfront
on 08-04-2013 14:34
on 08-04-2013 14:34
on 08-04-2013 14:38
Oh ok I see so this shouldnt be why the op is getting extra charges on 2 bills thanks for that
on 09-04-2013 09:37
on 09-04-2013 09:37
damien1, i dont think the OP mentioned the charge over 2 bills. So it is highly possible this is the reason.
If it is 2 bills with the same charge, then it wont be a handset charge. It would have to be something else.
on 09-04-2013 09:44