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Monthly Bill, minus amount

Anonymous
Not applicable

Hi,

Sorry this is probably a really obvious question but if my bill is -£19 what does it mean? o2 did charge me too much and so I assumed it was a refund and I was getting this money back, but the bill was due to be paid on 28th July and nothing happened so I'm wondering if I got this wrong and minus money means something else? Or perhaps I need to do something to activate me getting the money back?

Thanks for any help you can give me 

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Anonymous
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it means your in credit so how ever much your tariff is, next months bill will be minus £19 unless you go over your allowances

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perksie
Level 69: Guiding Light
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Take a look in MyO2, your recent payment or bill details should explain, normally an overpayment will be credited to your account.

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jonsie
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The amount will normally be taken off your next bill. Otherwise you can ask for a cheque or for it to be transferred into your bank account.

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Anonymous
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it means your in credit so how ever much your tariff is, next months bill will be minus £19 unless you go over your allowances

Message 4 of 6
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Anonymous
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Hey I've just paid my bill. And now it is showing as -49. What does this mean ? Help plz
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jonsie
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Whether pounds or pence it means you are in credit either by paying too much or a refund etc. 

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