Money back with 02 ?

[Anonymous]

I know it needs to go to Nokia but it should be done by 02 because they are the ones who sold me that phone.

[jonsie Level 94: Supreme]

To be honest, you are better dealing directly with Nokia as O2 use a third party for repairs. You've seen the results of that so go direct and have it repaired by a skilled Nokia technician.
I'm aware that it is easy to drop the phone at the O2 store but it's worth the hassle sending it to Nokia.
Get a cheap phone to tide you over till yours is returned or even borrow one.

[Anonymous]

I know what you mean.
Thing is, it became faulty third time and it keeps on playing up. I would prefer if I had a refund so then, I could buy a new phone.
I'm not the only person who complains about nokia 5220 xpressmusic.
There are plenty people out there who have problems with it too. Reviews say it all.

[Anonymous]

Look, you can either keep going back to O2 or fill in the form on the Nokia website and they'll send a courier out to pick up the phone and repair it.
Personally I would do the latter.

[Anonymous]

I dont want that phone anymore because it keeps on becoming faulty.