Moneda back deposit

[camelia]

Hi
Decembrie 2019 I make contract o2 and I pay deposit 299 £ deposit. How to take Money back..I make all paymet till now ..Thanks

[camelia]

Pls answer

[MI5 · Accepted solution]

@camelia 

You need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

or call 202.

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Marjo]

Hi @camelia , how are you getting on with this? Did you manage to discuss the deposit with customer service as advised above?