Mobile wifi

[Mazza]

I bought a mobile hotspot and pay for airtime monthly. When purchased I told shop staff I needed it for weekends away in wales and was told that mast close by so no problems. However I get absolutely no internet access at all. I’ve now had for 4 months and at end of every month have about 35 out of 36gb left and it’s costing me nearly £20 a month. I contacted o2 the other day and was told it would cost £300+ to end contract! Told them that doesn’t make sense as not even that amount left to pay and they hung up on me. Not sure where to go from here. I really feel I was mis-sold this item

[MI5 · Accepted solution]

You can check here for any issues or expected coverage http://status.o2.co.uk/ but now you have gone past 14 days you are liable for the entire contract.
Your early cancellation cost is the number of moths remaining multiplied by the monthly cost, less vat unless it is on refresh, in which case you just need to buy the device and give 30 days notice.
You can then get the device unlocked and get a sim from another network.

[Bambino]

@Mazza  If your service has been bad from the outset, you can lodge a formal complaint: https://www.o2.co.uk/how-to-complain Many people have found Resolver useful within that link. No harm in trying to at least get some compensation.

[Marjo]

Sorry to hear about your trouble with the internet access @Mazza . 😞 Have you ruled out any settings issue etc. that might be causing the problem, or as mentioned above is it related to a coverage issue? If you feel stuck with this, I'm happy to try to get someone to have a look at this for you on my end as well.