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Mobile usage on ship

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Sheene1976
Level 1: Joiner
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on ‎06-05-2022 15:44

on ‎06-05-2022 15:44

I'm due to sail to Norway next month and I want to know whether I'd have to change any settings to prevent a large bill. I've heard people say that I should switch the data roaming off whilst at sea as my phone will connect to the maritime network (???) and my bill will be huge. I did the same trip in 2019 but from what I can remember, my bill was fine but with the whole Brexit thing, I'm not sure whether anything has changed.

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madasaf1sh
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on ‎06-05-2022 16:02

on ‎06-05-2022 16:02

@Sheene1976 

 

Put the phone into Airplane mode, and just connect to the Ships on board WiFi, otherwise you will get a big bill if you connect to the ships mobile network. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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gmarkj
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on ‎06-05-2022 16:00

on ‎06-05-2022 16:00

You shouldn't need to do anything once you reach Norway, but DEFINITELY do not connect to any networks on the ferry @Sheene1976 . The charges for data use on a ferry is ridiculous!

More information on roaming in the link below.

Guide: Roaming MegaGuide 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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madasaf1sh
Level 78: King of Kings
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on ‎06-05-2022 16:02

on ‎06-05-2022 16:02

@Sheene1976 

 

Put the phone into Airplane mode, and just connect to the Ships on board WiFi, otherwise you will get a big bill if you connect to the ships mobile network. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎06-05-2022 16:06

on ‎06-05-2022 16:06

@Sheene1976 

Community guide here Guide: Cruise Liners / Aircraft Charges 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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