on 16-11-2020 16:47
on 16-11-2020 16:51
You need to check you have mobile data turned on in settings first.
You may also need to set an "apn" for data to work.
You can try texting the word ACTIVE to 2020 and then save the settings that get sent back to your phone.
on 16-11-2020 16:58
on 16-11-2020 16:58
@Mrsj Check to see if there are any signal issues in your local area: https://status.o2.co.uk/
on 20-11-2020 16:32
on 20-11-2020 16:32
@Mrsj just checking has this been sorted by now?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?