Solved: Mobile data

Anonymous · ‎28-11-2017

Hi, I’ve been late with my airtime bill payment recently and my mobile data was cut off, I paid the full bill on Saturday morning and my 4g is still not available?? How long do I have to wait till it’s back again?

MI5 · ‎28-11-2017

Does your calling and texting work?
Have you restarted your phone ?
Check if there are any reports of issues in your area too
https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Bambino · ‎28-11-2017

@Anonymous You need to speak to Customer Service. No one here has access to anyone's account, and each account will be viewed differently.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

MI5 · ‎28-11-2017

Does your calling and texting work?
Have you restarted your phone ?
Check if there are any reports of issues in your area too
https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎28-11-2017

Okay I restarted my phone and it’s working now, thanks a lot for helping me

MI5 · ‎28-11-2017

Good to hear mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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