Solved: Mobile data

Anonymous · ‎20-11-2017

I've topped up for 10£ and there hasn't been any data added. What can I do to have data again?

Cleoriff · ‎20-11-2017

Are you on a big bundle?. They take your money and you can use your allowances. If you genuinely have no data you need to contact customer services https://www.o2.co.uk/contactus

Big Bundle info here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎20-11-2017

Are you on a big bundle?. They take your money and you can use your allowances. If you genuinely have no data you need to contact customer services https://www.o2.co.uk/contactus

Big Bundle info here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/

Veritas Numquam Perit

MI5 · ‎20-11-2017

You can add a data bolt on to see you through to your anniversary date.
https://www.o2.co.uk/help/pay-as-you-go/bolt-ons

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎21-11-2017

Welcome to our forum @Anonymous! Did you check out the info about how the bundles work as posted above? Could this explain the lack of data you posted about? Let us know how you're getting on and if you need any further help!

O2

Mobile data

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account