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Level 1: Joiner
Posts: 1
Registered: ‎11-01-2019

Mobile data

I have no my mobile data connection through my Huawei P20 pro. I have tried turning off/on several times, and checked that mobile data and data roaming is switched on. Prefered network mode is set to 4G/3G/2G auto, and carrier is set to Automatic, showing O2. Any advice on how to sort this out?

Posts: 87,529
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Mobile data

@brianehardy99 text the word active to 2020 and save the settings that get sent back, or manually check your apn against these settings https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,339
Registered: ‎31-03-2010

Re: Mobile data

@brianehardy99 Have you checked if there are any network problems in your area? https://status.o2.co.uk/

 

I DO NOT WORK FOR O2

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Community Manager
Posts: 4,977
Registered: ‎18-04-2018

Re: Mobile data

Hey @brianehardy99, has your mobile data improved at all? There are some good suggestions above, let us know if you need some more help slight smile

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