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Level 1: Joiner
Posts: 1
Registered: ‎11-01-2019

Mobile data

I have no my mobile data connection through my Huawei P20 pro. I have tried turning off/on several times, and checked that mobile data and data roaming is switched on. Prefered network mode is set to 4G/3G/2G auto, and carrier is set to Automatic, showing O2. Any advice on how to sort this out?

Posts: 83,984
Topics: 518
Solutions: 10,373
Registered: ‎04-04-2012

Re: Mobile data

@brianehardy99 text the word active to 2020 and save the settings that get sent back, or manually check your apn against these settings https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 62: Glorious
Posts: 11,543
Registered: ‎31-03-2010

Re: Mobile data

@brianehardy99 Have you checked if there are any network problems in your area? https://status.o2.co.uk/

 

I DO NOT WORK FOR O2

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Community Manager
Posts: 3,297
Registered: ‎18-04-2018

Re: Mobile data

Hey @brianehardy99, has your mobile data improved at all? There are some good suggestions above, let us know if you need some more help slight smile

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


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