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Mobile data roaming

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Gazza777
Level 1: Joiner
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on ‎18-05-2018 21:23

on ‎18-05-2018 21:23

Recently purchased i-phone but not able to access mobile data roaming even though access and password are entered...??

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MI5
Level 94: Supreme
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‎18-05-2018 21:26 - edited ‎18-05-2018 21:27

‎18-05-2018 21:26 - edited ‎18-05-2018 21:27

You're most likely on the wrong data tariff.
Call customer services and ask them to put you on data for iPhone http://www.o2.co.uk/contactus

If you are roaming now you can change your apn to "mobile.o2.co.uk" and if that works it's definitely a tariff issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151925 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

‎18-05-2018 21:26 - edited ‎18-05-2018 21:27

‎18-05-2018 21:26 - edited ‎18-05-2018 21:27

You're most likely on the wrong data tariff.
Call customer services and ask them to put you on data for iPhone http://www.o2.co.uk/contactus

If you are roaming now you can change your apn to "mobile.o2.co.uk" and if that works it's definitely a tariff issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎21-05-2018 13:15

on ‎21-05-2018 13:15

Welcome to the Community @Gazza777 smiling Have you made any progress with this? Did you get more info from Customer Service since you last posted?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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