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Mobile data not working.

Luke30
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on ‎26-12-2020 00:33

on ‎26-12-2020 00:33

Does anyone know why my mobile data is not working?
LGreenwood
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MI5
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on ‎26-12-2020 00:39

on ‎26-12-2020 00:39

@Luke30 

Start here O2 Service Status

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Luke30
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on ‎26-12-2020 10:06

on ‎26-12-2020 10:06

I looked on the my network app and it said that the network is working fine in the area I am in.
LGreenwood
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MI5
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on ‎26-12-2020 10:53

on ‎26-12-2020 10:53

@Luke30 

What about the checks in the guide?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Luke30
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on ‎26-12-2020 11:20

on ‎26-12-2020 11:20

Well the mobile data works on giffgaff ok but not on o2.
LGreenwood
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MI5
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on ‎26-12-2020 11:27

on ‎26-12-2020 11:27

Report it on the my network app then @Luke30 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Luke30
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on ‎26-12-2020 19:23

on ‎26-12-2020 19:23

I got told by someone at the o2 store in Bournemouth that there mite be a block on my account to why my mobile data is not working. I am wondering how I can get a block on my account of my mobile data not working when all I have done is change my sim card to one mobile phone to another mobile phone.
LGreenwood
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‎26-12-2020 19:35 - edited ‎26-12-2020 19:37

‎26-12-2020 19:35 - edited ‎26-12-2020 19:37

@Luke30 

Maybe you should have mentioned you had changed phones earlier?

Check your apn for data is correct first.

As your giffgaff sim is working it sounds like you have a payg apn set.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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