Mobile data not working.

[Luke30]

Does anyone know why my mobile data is not working?

[MI5]

@Luke30 

Start here O2 Service Status

Guide: How can I sort out my network issues? 

[Luke30]

I looked on the my network app and it said that the network is working fine in the area I am in.

[MI5]

@Luke30 

What about the checks in the guide?

[Luke30]

Well the mobile data works on giffgaff ok but not on o2.

[MI5]

Report it on the my network app then @Luke30 

https://www.o2.co.uk/apps/my-network

[Luke30]

I got told by someone at the o2 store in Bournemouth that there mite be a block on my account to why my mobile data is not working. I am wondering how I can get a block on my account of my mobile data not working when all I have done is change my sim card to one mobile phone to another mobile phone.

[MI5]

@Luke30 

Maybe you should have mentioned you had changed phones earlier?

Check your apn for data is correct first.

As your giffgaff sim is working it sounds like you have a payg apn set.