Mobile data in france

[Vonnie]

Just arrived in France and mobile data not working? I travel often and this hasn’t happened before! Anything I should try? I have o2 travel bolt on

[Cleoriff]

Hi @Vonnie 

Some things to try;

1. Manually search for another network
2. Reboot the phone
3. If you have an iPhone change your data APN to "mobile.o2.co.uk"
4. If still not working then contact O2 to remove the Roaming bar on your account

. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

[pgn]

And in addition to @Cleoriff' s suggestions, try stepping your phone down from 5G to 4G or 3G/2G in the Mobile Network settings to help it latch onto a carrier mast signal when you are doing the manual search:

Also sometimes toggling aeroplane mode off and then on again can sometimes help, especially just after rebooting, @Vonnie - assuming APN and Spend Caps/Roaming Bars are as @Cleoriff describes above.