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Anonymous
Posts: 0
Accepted Solution

Mobile broadband

Apparently on checking my bills I have been paying £17.95 pcm for an item I have not used since 2014. I believe I had cancelled my contract then. I cancelled my dongle when I got home broadband with BT. If you check my usage on item , you will notice no usage at all. Surely that should have clicked with someone in accounts?

Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: Mobile broadband

Hi @Anonymous this isn’t customer service so you need to call and speak to them about this please 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 5,893
Registered: ‎23-07-2014

Re: Mobile broadband

Good morning @Anonymous, sorry to hear that you've had unwanted items in your bill! Smiley Sad Please do let us know how you're getting on and if you managed to sort this out with customer service as per the advice above?

 

Cheers @MI5

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Posts: 70,485
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Mobile broadband

Wow you pay for over three years and you've just noticed.....