Solved: Mobile broadband

Anonymous · ‎19-02-2018

Apparently on checking my bills I have been paying £17.95 pcm for an item I have not used since 2014. I believe I had cancelled my contract then. I cancelled my dongle when I got home broadband with BT. If you check my usage on item , you will notice no usage at all. Surely that should have clicked with someone in accounts?

MI5 · ‎19-02-2018

Hi @Anonymous this isn’t customer service so you need to call and speak to them about this please

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-02-2018

Hi @Anonymous this isn’t customer service so you need to call and speak to them about this please

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎19-02-2018

Good morning @Anonymous, sorry to hear that you've had unwanted items in your bill! 😞 Please do let us know how you're getting on and if you managed to sort this out with customer service as per the advice above?

Cheers @MI5

jonsie · ‎20-02-2018

Wow you pay for over three years and you've just noticed.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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