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Level 1: Joiner
Posts: 3
Registered: ‎15-07-2020

Mobile Data

I would like to know why it says I have used 80% of my mobile data in 10 days? I have been logged in to my broadband for 4 of them days aswell. There is no way I could have used that much since 16th July. I would understand if I had 1gb a month but I have 4gb!!! I want it sorting as I have now only 1gb to last til 16th August!!!
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Mobile Data

@JGodley 

Your wifi may have dropped out.

Check in your phone settings to see which apps have used to most data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎15-07-2020

Re: Mobile Data

My wifi has dropped out? My broadband has been fine. I have checked my data usage and I have been using it obviously but no more than normal. I only work 3 mornings a week, there is not a chance I have used 3gb in 10 days the rest of the time I have been at connected to my broadband.
I am getting annoyed with all this messing about, I had problems with my data 2 weeks ago.
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Mobile Data

@JGodley 

As your account will need looking at I'll ask @O2Korey and @O2Emma to contact you.

As a customer like yourself, I can do nothing on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2 Support
Posts: 15
Registered: ‎14-01-2018

Re: Mobile Data

Hey @JGodley 

 

 lets get this sorted for you, i have private messaged you

 

thanks Korey

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O2 Support
Posts: 15
Registered: ‎14-01-2018

Re: Mobile Data

[ Edited ]

Edit, sorry.. private messaged you

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Level 1: Joiner
Posts: 3
Registered: ‎15-07-2020

Re: Mobile Data

[ Edited ]


Not sure on security answer, can I do anything else?

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Level 47: Going Places
Posts: 6,011
Registered: ‎26-03-2014

Re: Mobile Data

You need to reply to the message you have been sent @JGodley so that @O2Korey can see your replies.
Please don't post anything publicly that could cause fraud (bank details, address, date of birth, etc) as this is a public forum and open to the internet.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here