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Mobile Data not working very well

Dfowles
Level 1: Joiner
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on ‎27-06-2024 13:23

on ‎27-06-2024 13:23

My 4g/5g isnt working very well for the last month or so on my iPhone 15 pro max

 

I have reset network settings on the device

 

I have moved from a physical sim to virtual so is there anything that can be done on your side

 

remove a bar or block on my line? 

 

many thanks

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MI5
Level 94: Supreme
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on ‎27-06-2024 13:44

on ‎27-06-2024 13:44

@Dfowles 

Report issues here https://www.o2.co.uk/apps/my-network

Check guides.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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japitts
Level 7: Part Timer
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on ‎27-06-2024 14:52

on ‎27-06-2024 14:52

@Dfowles wrote:

My 4g/5g isnt working very well for the last month or so

In what way, is your mobile data "not working very well? Is this slow speeds, or another issue?

 

Is the issue specific to an individual location(s) or is it a more generalised problem?

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