Mistake spelling surname

Anonymous · ‎12-02-2017

I have sent email to 02 with attachment marriage certificate and been waiting for 2 weeks and then confirmed they let me know it had been updated and I checked online but devastated they misspelled my surname I use live chat to them demanding to change to correct surname they said I have to sent email again for what? It really annoying which is not my fault they misspelled it what should I do? Sent email again or ?

Cleoriff · ‎12-02-2017

@AnonymousI would send again. I know it's their mistake but they really need to get the info correct

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone),T=HomePhone_Case,CASE=23722

Veritas Numquam Perit

MI5 · ‎12-02-2017

Yea of course send it again.
If that's what they have asked for that's what you need to do.

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Bambino · ‎12-02-2017

In the time it took the OP to post here they could have sent the email again.

I DO NOT WORK FOR O2

jonsie · ‎12-02-2017

Rules and regulations I'm afraid. Common sense very much in short supply but apathy in abundance.

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Mistake spelling surname

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