Missold upgrade Carphone Warehouse

[Anonymous]

Hi,

Hoping someone may be able to help.

I recently upgraded through Carphone Warehouse thinking I was on O2 refresh?

But on talking to O2 they told me Carphone Warehouse do not do their contracts like that.

I was talking about the pros and benefits as I took out the upgrade but no one told me otherwise.

Can I cancel?

[Cleoriff]

Hi @Anonymous 

You can only cancel if within the 14 day cooling off period?

Or if you have proof that you were mis-sold?

[jonsie]

How recent was this?

As you have found out, CPW can't offer Refresh contracts....

[Anonymous]

Hi @Anonymous

You have 14 days from the day you sign to cancel with CPW on o2 contracts (for others reading this this is not the same for all networks)..

If you have gone beyond this then unless you can prove you were miss sold them you are stuck I'm afraid.

[MI5]

According to CPW T&C'S you don't have a cooling off period for upgrades so your only hope is mis-selling.

[Bambino]

You will have to deal directly with CPW. Take a look at their Terms & Conditions for cancelling.

[Anonymous]

If you believe you were miss sold then you will have to follow their (CPW) complaints procedure and then maybe refer your case to the Ombudsman. (You MUST complete their complaints procedure first - if you don't your case will be rejected immediately)

[viridis]

It's like groundhog day

[Cleoriff]

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@viridis wrote:
It's like groundhog day

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Agree with this. Too many posts recently about this with CPW

[Anonymous]

De ja vu again today