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Missing money

BigEars
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Hi - I recently transferred my O2 PAYG number to my new O2 Pay Monthly account. I understood the money in the PAYG account would be transferred also. I cannot see any evidence of that happening. How do I get my money back?
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MI5
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@BigEars 

 

 

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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Hi @BigEars 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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BigEars
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Thanks Cleoriff - much appreciated. I’ll give that a go tomorrow.
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MI5
Level 94: Supreme
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Registered:

@BigEars 

 

 

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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BigEars
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Thanks MI5 - much appreciated. After all these years, you’d think I’d have learnt to read the small print. Missed the “second bill” bit.
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MI5
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There's always the small print wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Wow, I pop away for 15 minutes and there you go rolling_eyes

*The Game Is On*

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