Missing money

[Jayson]

I'm pay and go. I bought an offer threw my phone for a game that was £1 and I've a checked on Google play that it says that's all I was charged but another £10 was taken at the same time. Is there a way for me to get an itemised bill so I can find out who stole the money? So I can try getting it back thanks in advance

[Cleoriff · Accepted solution]

Hi @Jayson

Have a look at this help guide https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Obviously signing up for this game, had something in the small print which made it a long term commitment

You need to get in touch with the company and ask to be unsubscribed and tell them you want a refund.

To get details of calls etc, other than checking your call logs you would need to request a SAR (Subject Request Form) which would cost you

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

[Jayson]

Il read threw that now I've bought offers on this game before and nothing like this has happened before.

[Cleoriff]

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@Jayson wrote:
Il read threw that now I've bought offers on this game before and nothing like this has happened before.

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It's obviously a subscription now. You need to get it stopped otherwise they will be billing you every month. Whats the name of the company?

[jonsie]

The only way to get an itemised list of charges would be to apply for one by completing a SAR form which costs you £10 so its far better to just call customer service or use live chat to see what they can tell you about where your credit has gone. It's 4445 from your mobile.

[Jayson]

Scopley! it's the walking dead road to survival game it was a £1 offer to buy items no subscription. I have contacted there support which is very slow and send copy paste replys most times. There is no charge for the £10 on Google play where I can see the charges for the £1. This is why I was hoping there was a way to see where payments went out on a bill o2 side.

[Cleoriff]

@Jayson  These are the details for Scopely

https://scopely.com/

Contact details here. You can email them

https://scopely.com/contact/

Is this the game you were talking about? There doesn't appear to be an offer advertised?

https://scopely.com/game/the-walking-dead/

[Jayson]

I will try ringing the morning when there open cheers

[Cleoriff]

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@Jayson wrote:
I will try ringing the morning when there open cheers

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They are based in the US ....so contact about 2pm may be better.

[Bambino]

Depends on where in the US they're based, @Cleoriff. 2 pm UK time is 9 am on the East Coast, but 6 am on the West Coast.