Missed sons birth

[SteveoR]

I missed the birth of my son due to her, the hospital and family not being able to get in touch with me all day.

I am not happy, those are precious hours in which I will never get back.

I know it may sound petty or somewhat but I want some sort of compensation.

[Cleoriff · Accepted solution]

Hi @SteveoR

Sorry you missed the birth of your son. The compensation is as follows

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

[MI5]

How much would you like?

[SteveoR]

What do u mean how much would I like? How much what buddy?

[laura_igl]

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

Thanks, 

The community team.