Missed payments

[AW4]

hello, I have had no access to my phones capability for the last week now due to previous missed/ delayed paid bills in the last few months, I have paid everything which I should have paid already however I still don’t have access to my internet or minutes to call, ii also don’t have access to see my Apple Watch device and it seams that the amount due has been set to full due to miss payments, could you take a look please as I had a few issues with the bank and I had to solve it hence why this situation.

i am also unable to call o2 directly because my phones been cut off.

thanks.

[MI5 · Accepted solution]

@AW4 

You need to contact O2.

Use Skype to call.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.