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Missed direct debit but didn’t cancel it.

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CornwallsTwernt
Level 1: Joiner
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on ‎06-01-2022 18:08

on ‎06-01-2022 18:08

Hi, I’ve just been sent a threatening message from O2 regarding going to my credit companies with missed payment info, I have not cancelled my direct debit and there was no attempt made on the usual date? How do I sort this, getting through to a human is once again impossible but they are awful quick getting 2 threatening messages through to me. 

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MI5
Level 94: Supreme
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‎06-01-2022 18:21 - edited ‎06-01-2022 18:21

‎06-01-2022 18:21 - edited ‎06-01-2022 18:21

@CornwallsTwernt 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151758 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

‎06-01-2022 18:21 - edited ‎06-01-2022 18:21

‎06-01-2022 18:21 - edited ‎06-01-2022 18:21

@CornwallsTwernt 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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