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Missed calls - even when he is three feet away!

Anonymous
Not applicable

on ‎02-06-2015 14:44

on ‎02-06-2015 14:44

Calls from the hospital and from wife in hospital (call shown on Recents), calls from a supplier and now a call from a guy stood next to me. His phone rings, proof he has dialled correctly, but nothing on my phone. Both on O2. Why am I missing so many calls? Moved to O2 from Tesco, same service I know, but now more problems! Different phones used to call me, so no Topic applies as it is just a Fault! Is it our local mast, 2G and this has been happening for three or more months.

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MI5
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on ‎08-06-2015 18:23

on ‎08-06-2015 18:23

Did you fully sign out of the tugo app before deleting it?
It might be worth you trying a restore through iTunes just in case anything is left over.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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In response to MI5

on ‎08-06-2015 19:32

on ‎08-06-2015 19:32

I believe the guru did this, but nevertheless I'll re-download it to try!
I just missed a call, according to O2 Call Alert, from my daughter, straight through to voicemail. Then she called again and it came through. Very hit and miss. Is tugo known to cause problems?
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jonsie
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on ‎08-06-2015 19:33

on ‎08-06-2015 19:33

You also need to tick the box to delete all user information before deleting. ...I doubt a guru would do that. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎08-06-2015 19:34

on ‎08-06-2015 19:34

Yes, it can give issues relating to vm.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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In response to MI5

on ‎08-06-2015 19:37

on ‎08-06-2015 19:37

What is vm? Shame tugo doesn't work, main reason I joined O2 was to pick up calls I was missing on the house wifi (at least then I got missed calls texts!)
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MI5
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on ‎08-06-2015 19:39

on ‎08-06-2015 19:39

vm = voicemail.
It works better on android than apple for some reason.
Must be to do with the difficulty of integrating with the OS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎08-06-2015 19:54

on ‎08-06-2015 19:54

I remember that, it did have weird ways. I have downloaded Tugo but it says I'm not registered with it.mshould I register again just to delete, or is it better nowadays? Big thanks for your time!
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MI5
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on ‎08-06-2015 20:01

on ‎08-06-2015 20:01

It's working good for me on android. Try it again now it's had some updates - what have you got to lose?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎08-06-2015 20:13

on ‎08-06-2015 20:13

What have I got to lose? Even more calls! That's why I went to the O2 shop and apparently it was all tugo fault. Anyway. You're right, I'm trying again! Thanks for your time, let's see if things work now. Cheers.
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MI5
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on ‎08-06-2015 20:23

on ‎08-06-2015 20:23

Worse that can happen is that you sign out and delete it again wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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