Miss sold contract

[Anonymous]

I was contacted on the 12/12/17 in regards to being a long time valued loyal customer. With multiple contracts. 

The sales patter comensed. I was offered 100GB data which was on offer for £33:00. As a valued customer they offered me it for a one time offer of £19:99 per month. 

I use a laptop via docking station in my pick up Jeep. Which uses my phones data. So 100GiG was right up my ally. 

Only ive just opened letter as start work soon. So need extra gig for in the motor. 

It states 20gB and not the 100 they promised. 

So question is.  Is there a way I could get the recording of that sales call made to me. 

Its a very memorable call as had a new sales rep on the other end and she contradicted her self a couple of times. To which her supervisor was listening in on the conversation. Intervened and introduced himself. Then took the call from there on. 

End result was the same as she offered 100 gig for £19.99

i am raging as why would I take a contract out to replace existing contract with the same package. 

[MI5]

Check any bolt ons you have added, but they may take a few days to appear.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

[Cleoriff]

@AnonymousCheck and see if you have a promotional package. If so it will show as a bolt on https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

[Anonymous]

Was a complete new deal sim only unlimited text unlimited calls and 100gb of data which could be shared through out my other contracts. But will check. Thanks

[Anonymous]

Will try. Thanks

[Skyhawk1010]

Was it O2 themselves who you actually spoke to?

Yes I know they may have said they were O2 but that doesn’t mean they were actually O2.

There are some shady operatives who have gained access to customer contact details then start phoning them offering them once-in-a-lifetime deals which are complete FB then leave the understandably annoyed customer to kick off with the network with the network denying all responsibility. 

Did you take out your original O2 contract with the now defunct Phones4U or with Carphone Warehouse? Both those operations have in the past sold on customers phone numbers etc to such operations. 

Orange/T-Mobile/EE customers have fell victim to these tricks in the past but EE have tightened up considerably in the last 2 years or so. 

Looks  like they’ve moved on to O2 sadly...

[Marjo]

Hi @Anonymous how are you getting on with your new contract - did you manage to check the bolt-ons in case the discount is displayed there?