Misleading prices when upgrading

[Anonymous]

I am very disappointed with O2 and cannot wait to get out of this 12month contract with them. I thought I was upgrading and had a set deal, I even said to they guy on the phone 'does that figure cover everything?' And was assured it does, later to find out I am paying an extra £7 per month on VAT.... Then when discussed with another member of staff told there is nothing that can be done.... O2 I will be leaving you at the end of this contract and I will be telling everyone what I think of the appalling experience I have had

[Anonymous]

When did you upgrade as O2 do offer a cooling off period.

They should have clarified everything and it could be worth asking to see if a record of the conversation exists to highlight any mis information you may have been given.

[Anonymous]

Consumer deals are not normally advertised without vat.

Did you call o2 or did you receive a call? I ask because it sounds more like you have been put on a business tariff. Sounds like an Aerial trick to me

[MI5]

I'd agree with piperdog123.
Consumer tariffs are quoted with VAT included and it certainly sounds like the kind of trick Aerial would try on someone unsuspecting 😞

[Anonymous]

Sounds like an aerial trick or possibly did the op upgrade through CPW or live chat?

[Anonymous]

It is not a CPW trick. Aerial yes.

@Anonymous can you update your post please