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Mis sold tariff

Anonymous
Not applicable
On o2 chat early Feb 2018, around the 3rd, I was offered a sim only tariff of 10gb data unlimited text unlimited calls for £17 a month, I thought this was a great deal so agreed to it. Now my tariff charge reads £30 per month!
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Cleoriff
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Hi @Anonymous You will have bought a promotional tariff. It will always show the full amount though you will only be charged the discount price when you are billed

See here https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
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Hi @Anonymous You will have bought a promotional tariff. It will always show the full amount though you will only be charged the discount price when you are billed

See here https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Veritas Numquam Perit

Girl in a jacket
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jonsie
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Don't worry @Anonymous it's perfectly normal as O2 need to show  the original tariff before discount for accountancy purposes. You will see the discounted tariff once the bill has been produced. 

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Marjo
Former Staff
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Hi @Anonymous, welcome to our forum. :slight_smile: Just wanted to check if you're all good or if you need any further advice?

 

 

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