Minutes used but no calls made

[Anonymous]

Strange one - My monthly billing date was the 23rd so my allowances were reset yesterday, I haven't made any calls at all yet some 4 minutes have been used off my new allowance.

The only thing I can think of was I did make a call of about 4 minutes at about 10.30pm on the 22nd so I can only assume as the minutes used can take some time to update the call has been deducted from my new allowance not my previous months allowance.

I know it's only 4 mins but is this a flaw in the O2 system?

[Anonymous · Accepted solution]

Hi @Anonymous

More than likely an issue with the inf you are seeing in the app. There is an up to 12 hours delay on calls so if the call was made close to the new billing cycle starting it can sometimes show like that. The bill will always have the right information on it. There are no known faults with the billing system.

If you want,next month when the bill comes out, feel free to check the minutes vs calls made, and you will confirm that it all adds up. Hope this helps

[MI5]

Most likely the system updated after midnight and with the call been so close it didn't take the minutes before. Quite often O2 systems close down approaching midnight to whilst various parts run maintenance.

[jonsie]

Calls can go over to the next day before they show on o2 despite what some people, who think they know better,  claim. 

[Anonymous]

They say updated within 12 hours but usually around midnight or you will see it the next day if there's maintenance on the app or updating

[jonsie]

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@Anonymous wrote:
They say updated within 12 hours but usually around midnight or you will see it the next day if there's maintenance on the app or updating

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Rhayader been my experience. Very often calls from the last billing date appear on next month's bill. Having unlimited calls and texts though it isn't a problem but it happens. 

[Anonymous]

Ah so that could be it then

[Anonymous]

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@Anonymous wrote:

Hi @Anonymous

More than likely an issue with the inf you are seeing in the app. There is an up to 12 hours delay on calls so if the call was made close to the new billing cycle starting it can sometimes show like that. The bill will always have the right information on it. There are no known faults with the billing system.

If you want,next month when the bill comes out, feel free to check the minutes vs calls made, and you will confirm that it all adds up. Hope this helps

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MyO2 online shows the same - Maybe they will reappear once the system catches up after the bank holiday.

[MI5]

Computers don't have holidays

[jonsie]

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@MI5 wrote:
Computers don't have holidays

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They do however have days when they can't be assed. ...