Minus on latest bill

[Amber95]

I got an upgrade but my latest bill for my old phone shows -£58 and asking me to make a payment but it wont show me how, does this mean i owe them or they owe me? Ive also been asked to make a payment on my new plan

[Cleoriff · Accepted solution]

@Amber95 

If there is a minus in front of the amount, this means you are in credit.

Have you set up a direct debit to pay your new upgrade|?

Guide: How to Pay Your Bill (Airtime & Device Plans) 

you need to check this with O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[Amber95]

I have set up a new direct debit but i cancelled my old one, shall i just phone up tomorrow?

[Cleoriff]

@Amber95 

Yes give them a call as indicated above.