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Minus on latest bill

Amber95
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I got an upgrade but my latest bill for my old phone shows -£58 and asking me to make a payment but it wont show me how, does this mean i owe them or they owe me? Ive also been asked to make a payment on my new plan
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Cleoriff
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@Amber95 

If there is a minus in front of the amount, this means you are in credit.

Have you set up a direct debit to pay your new upgrade|?

Guide: How to Pay Your Bill (Contract) 

you need to check this with O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Cleoriff
Level 94: Supreme
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@Amber95 

If there is a minus in front of the amount, this means you are in credit.

Have you set up a direct debit to pay your new upgrade|?

Guide: How to Pay Your Bill (Contract) 

you need to check this with O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Amber95
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I have set up a new direct debit but i cancelled my old one, shall i just phone up tomorrow?
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Cleoriff
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Yes give them a call as indicated above.

*The Game Is On*

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