Migrating old number

[Matt_L]

I have asked twice for my old number to be migrated here to replace my number on this provider. I have yet to have that done

[Matt_L]

Please answer ASAP

[MI5]

@Matt_L 

We can't do that here.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Cleoriff]

@Matt_L 

As you hve already asked twice, maybe one of our account advisors can help tomorrow morning.

@O2Lisaare you able to assist @Matt_L ?

[Bambino]

@Matt_L Did you get a PAC from your old provider and give it to O2?

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[O2Lisa]

Morning

Thanks for the tag @Cleoriff, I'll message you privately @Matt_L and get this sorted for you

[Cleoriff]

Thanks @O2Lisa